Facts, Questions & Answers

Is A-line Coaches part of a Group?

A-line Coaches is an independent operator, we are based in Pelaw, Gateshead in the North East of England and have no connection to any other operator in the UK. We get asked this question a lot and often get enquiries for other operators called A-line Coaches especially A-line Coaches of Coventry.

How do I know if my bus is delayed?

We try our best to keep our social media pages up to date whenever our services are running late, however you can track your bus in real-time by using the ‘Track your bus’ page on our website or visiting https://bustimes.org/operators/a-line-coaches/map

Do your buses run on Bank Holidays?

At this time, none of our contracted services run on any public holiday. For more information on when our buses run, visit the ‘Services & Timetables’ page on our website.

Can I use my concessionary bus pass?

You can use your concessionary bus pass on all Nexus Operated Services in line with the terms and conditions set out by the issuing authority.

What should I do if I have left something on a bus?

Lost property is held for 28 days. To report a lost item, contact us promptly at 0191 495 2424 or via the contact form. You'll need to provide proof of ownership. For instance, if it's a phone, you must be able to unlock it. If it's a wallet, ID or other proof of ownership is required.

Please note that we do not keep or handle lighters, food, soiled clothing, highly flammable substances, or other hazardous items. Additionally, credit or debit cards found are securely destroyed within 24 hours. We advise contacting your bank immediately for replacements.

After 28 days, any unclaimed items will become the property of A-line Coaches and will be disposed of.

What happens if my contactless card declines?

If your card is declined, and it's not due to an error with our electronic ticket machines, an alternative form of payment such as cash, Network One M-Ticket, or Pre-Paid Pop Card will be required.

When you use your card on board, our Electronic Ticket Machines pre-authorize an amount up to the full fare and issue the ticket. If there are insufficient funds, the card is added to a deny list until our payment processor, Little Pay, clears the funds. This process can take up to 45 days. Once cleared, the card is removed from the list. Little Pay manages this process, and we cannot remove cards from the deny list.

If your card declines three times consecutively, Little Pay may permanently blacklist your card. We are unable to lift this block. Please note that we do not store or have access to customers' card numbers. All payments are managed by Little Pay & Elevon in partnership with our ETM supplier, Ticketer. Please contact Little Pay if you have queries about this process.

Still need to get in touch?

Just complete the form below and a member of the team will get back to you. We aim to reply within 2 working days.